Agent Canvas

Build What Works

Your team shouldn't need engineering to automate a workflow. Agent Canvas puts execution in the hands of the people who understand the operation best.

Design customer-facing and internal AI agents that reflect your business rules, your brand, and the way your team actually works. Go from concept to production in hours, with the guardrails and compliance controls that enterprise operations require.

Every AI agent is trained on your business logic and brand team language. It delivers answers, actions, and experiences that feel distinctly yours. Not generic. Not off-the-shelf. Built by the people who know your operation best, for the cases that actually matter.

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Built for Operators, Not Engineers

Agent Canvas puts AI in the hands of the people who run the operation.

Pre-built, industry-specific templates mean your operations team can build, modify, and iterate on their own, with no engineering dependency or long sprint cycles. When a policy changes or a new product launches, your team updates the agent the same day.

The people closest to the work stay in control of it.

Customer-Facing Agents

Agent Canvas lets you deploy AI agents across voice, chat, and messaging that handle routine demand before it reaches your team.

Password resets. Account lookups. Scheduling. FAQs. The repetitive, high-volume work that consumes your team's day but never requires their expertise.

As demand grows, your AI scales with it. More volume absorbed. Less queue pressure. No added headcount.

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Internal Agents

Your AI agents aren't just for customers.

Internal agents handle notetaking, call summarization, post-call follow-ups, compliance documentation, and the other repetitive work that pulls your team away from high-value conversations.

Every interaction is captured, structured, and routed automatically. Your team gets back the time and focus for conversations that require judgment, empathy, and experience.

Governed by Design

Every AI agent built in Agent Canvas starts with custom guardrails, compliance controls, and brand parameters. No agents that go off-script. No AI that skips a required disclosure. No responses that contradict your policies. Governance isn't configured after the fact, it's part of the design.

Automation that behaves exactly the way your business expects, every time, across every channel.

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Learn more about our insights

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Contact center leaders have plenty of tools, but lack clarity. Disconnected dashboards, QA, coaching, and workforce systems tell different stories, forcing leaders to react to symptoms instead of fixing root causes.

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The Blind Spot at the Center of Every QA Program

Most QA programs review just 3% of interactions, leaving leaders making high-impact decisions from incomplete operational visibility.

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You Don't Have a Volume Problem. You Have a Repeat Failure Problem.

Most contact center volume comes from repeat failures, forcing teams to absorb avoidable demand instead of eliminating root causes.

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The Dashboards Aren't the Problem. The Disconnection Is.

Disconnected CX systems create blind spots, forcing leaders to manage symptoms instead of identifying and resolving operational root causes.

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Governed by Design

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Every AI agent built in Agent Canvas starts with custom guardrails, compliance controls, and brand parameters. No agents that go off-script. No AI that skips a required disclosure. No responses that contradict your policies. Governance isn't configured after the fact, it's part of the design.

Automation that behaves exactly the way your business expects, every time, across every channel.

100%

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Built for Operators, Not Engineers

Agent Canvas puts AI in the hands of the people who run the operation.

Pre-built, industry-specific templates mean your operations team can build, modify, and iterate on their own, with no engineering dependency or long sprint cycles. When a policy changes or a new product launches, your team updates the agent the same day.

The people closest to the work stay in control of it.

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10%

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333

Customer-Facing Agents

Agent Canvas lets you deploy AI agents across voice, chat, and messaging that handle routine demand before it reaches your team.

Password resets. Account lookups. Scheduling. FAQs. The repetitive, high-volume work that consumes your team's day but never requires their expertise.

As demand grows, your AI scales with it. More volume absorbed. Less queue pressure. No added headcount.

A female and male looking at a computer

Internal Agents

Your AI agents aren't just for customers.

Internal agents handle notetaking, call summarization, post-call follow-ups, compliance documentation, and the other repetitive work that pulls your team away from high-value conversations.

Every interaction is captured, structured, and routed automatically. Your team gets back the time and focus for conversations that require judgment, empathy, and experience.

Supercharge your teams and move operations forward.

Fewer surprises. Confident decisions. Real progress on experience and cost.

Book a demo and we'll show you how Scala turns complexity into clarity for teams like yours.