Why partner with Scala?
Join an ecosystem of service providers, BPOs, and technology innovators helping enterprises modernize customer experience.
Together, we connect intelligence with action to improve how contact centers operate.
Connect intelligence. Deliver impact.
Bring customers a connected view of their operations and the AI capabilities to act on it. Scala connects systems, data, and workflows so human and AI agents can work together to improve service, quality, and performance.
Grow together. Create lasting value.
Combine your expertise with Scala’s platform to open new opportunities and deepen customer relationships. Through joint selling, marketing, and enablement, we help partners deliver customer outcomes and build recurring revenue.
Shape what comes next.
Help define the next phase of intelligent operations. Collaborate with Scala to develop use cases, inform our partner programs, and bring customer needs into our product and go-to-market priorities.
What CCaaS partners gain
Scala works alongside leading CCaaS platforms, including Five9, Genesys, NICE, and Amazon Connect and many others.
Retention, expansion, competitive edge.
Higher AI attach and expansion revenue inside existing accounts. A compelling story for regulated industries like healthcare and banking. A modernization path that keeps your platform at the center.
Growth and new logos.
Scala-sourced pipeline of new opportunities, arriving with the data already in hand.
Market expansion.
A repeatable BPO play and pull-through into each outsourcer's regulated clients.
Innovation and competitive edge.
Additional support and differentiation for reps in the two hardest verticals, with no marketing lift.