Lyric Health and Scala are partnering to turn fragmented healthcare signals into coordinated action
Healthcare doesn’t have a point solution problem anymore.
It has a coordination problem.
Over the last decade, employers, health plans, TPAs, and care organizations have added solution after solution across virtual care, navigation, pharmacy, chronic care, wellness, claims, benefits, and member engagement.
Each solves an important problem.
But together, they often create something harder to manage: disconnected data, fragmented workflows, and member experiences that feel harder than they should.
That is the problem Lyric Health was built to address.
Lyric is a technology company at heart, designed to bring clinical encounters, claims, labs, pharmacy, benefits, and member engagement into a more connected healthcare experience. Their goal is not simply to deliver more services. It is to help healthcare organizations detect signals earlier, guide members to better care, reduce avoidable costs, and turn fragmented data into meaningful action.
Now, Lyric is partnering with Scala to help bring that intelligence deeper into the operation.
Together, Lyric and Scala are focused on creating a unified intelligence layer that helps teams see, understand, and act across the member journey as work happens.
The partnership will focus on three areas:
- Improving quality and compliance across member and provider interactions through AI driven QA/QM and evaluation.
- Expanding access and engagement through AI agents that support appointment scheduling, navigation, and early member outreach.
- Reducing operational friction by automating manual workflows and surfacing the insights, recommendations, and opportunities teams need to act faster.
“Healthcare organizations are operating in environments that were never designed to work as connected systems. Lyric is building a different model, one where data is connected, interpreted, and turned into action. Scala helps us bring that intelligence into the core of our operations, which is critical to delivering better experiences and better outcomes at scale.”
- Rey Colon, CEO of Lyric Health
This is what the next generation of healthcare delivery and innovation look like.
Not more disconnected tools.
Connected intelligence that helps teams act earlier, move faster, and guide people to better care.
More to come.
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